gladly.comCustomer Service Platform - Rated #1 Easiest-To-Use | Gladly

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Book Meeting Gladly Get Started Toggle Menu Why Gladly How we help Why Gladly Drive Revenue Enhance Efficiency Decrease Costs What makes us unique It starts with people Help customers help themselves Turn agents into heroes Unified in a single conversation Compare Gladly Zendesk Salesforce Genesys Gorgias Kustomer Freshdesk Product The only all-in-one customer service platform Product Overview Product Tour Pricing Request a Demo Products Product Overview Gladly Hero Gladly Sidekick Customers at the Center People Match® Payments Personalized Self-service Self-service Threads IVR Support Hero Experience Customer Profile Conversation Timeline Answers Task Management All Channels Built-in Voice Email SMS Live Chat Social Media Insights Liveboards Insight Builder Integrations A-Z Directory Custom Integrations Featured Integrations Shopify Medallia Agent Connect Klaviyo Most Popular Agyle Time Big Commerce Magento Customers Featured Customers Deckers Tory Burch Breeze Ulta All Customer Success Stories Radically Personal Podcast Episodes Pricing Resources Learn Blog Podcast Library Webinars Grow Learning Community Help Docs Mentorship Connect Events Gladly Connect Live Request A Demo Gladly Why Gladly Transform your customer service with Gladly How we help Why Gladly Drive Revenue Enhance Efficiency Decrease Costs Compare Gladly Zendesk Salesforce Genesys Gorgias Kustomer Freshdesk What makes us unique It starts with people Help customers help themselves Turn agents into heroes Unified in a single conversation Writing the Modern Customer Service Platform RFP Find the best platform for you, your business, and your customers. Download Now → Product The only all-in-one customer service platform PRODUCT OVERVIEW Product Tour Pricing Request a Demo Products Product Overview Gladly Hero Gladly Sidekick All Channels Built-in Voice Email SMS Live Chat Social Media Customers at the Center People Match® Payments Support Hero Experience Powered by AI Customer Profile Conversation Timeline Answers Task Management Personalized Self-service Powered by AI Self-service Threads IVR Insights Liveboards Insight Builder Integrations A-Z Directory Custom Integrations Featured Integrations Shopify Medallia Agent Connect Klaviyo Most Popular Agyle Time Big Commerce Magento Customers Trusted by the world’s most loved brands Featured Customers Deckers Tory Burch Breeze Ulta All Customer Success Stories Radically Personal Podcast Episodes Radically Personal and BARK Unleashing AI to Scale Customer Service Happiness Listen Now → Pricing Resources Stay up-to-date with the latest from Gladly Learn Blog Podcast Library Webinars Customer Experience Connect Events Gladly Connect Live Grow Learning Community Help Docs Mentorship CX Hero Resources A Step-by-Step Guide to Getting Buy-In and Driving Change for CX Leaders Gain interdepartmental buy-in for CX initiatives. Here's how → Get Started Stop handling tickets. Start helping customers. Gladly is the only customer service software that combines the strengths of AI and human agents to prioritize helping customers, not solving tickets. Learn how this radically personal approach saves costs, boosts revenue, and builds loyalty for your business. GET A DEMO Learn More Gladly Products With our complete customer service solution, agents become brand heroes and customers become loyal. SEE PRICING Gladly Hero Our ticket-free, people-centered platform for delivering personalized agent-assisted customer service. Gladly Hero AI Our suite of AI-powered tools that boost agent productivity, including Hero AI Authoring, Hero AI Summaries, Hero AI Replies, and more. Gladly Sidekick Our AI and automation platform that enables personalized self-service, designed to work hand-in-hand with Gladly Hero. Do more with Gladly Discover how we make your customer service stand out. Put people at the center Because all communication is tied to a customer — not a case or ticket number — every conversation starts with a real-time understanding of who the customer is. Help customers help themselves Customers receive concierge assistance around the clock with personalized self-service powered by AI and guided by your company’s brand policies and processes. Turn agents into brand heroes Radically simple UI and powerful AI capabilities free agents from menial tasks, boosting productivity and enabling deep customer relationships that create lifelong loyalty. Unify every customer conversation From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view, so work is centralized and silos disappear. Supporting your growth at every step We’re here to partner with you and help you achieve your biggest CX goals. 01 Onboard with ease Starting any journey can be daunting — but not with Gladly. Our support team will have you up and running fast. 02 Measure your progress Keeping track of progress is essential for growth — our advanced analytics and performance tools give you real-time insights to make data-driven decisions. 03 Enjoy the success Reaching your CX goals is a reason to celebrate, but our partnership doesn’t end there. We’ll continue to innovate and fine-tune so your organization is future-proof. Gladly makes a lot of ‘cents’ Our complete customer service solution is proven to save time and money for our customers. Reduce Tech Costs Consolidate multiple software platforms into our single, cost-effective platform with all channels — Voice, SMS, Chat, Email, Self-Service, Knowledge-Base, and more — natively built-in.Reduce Inbound Volume Eliminate duplicate tickets, optimize channel mix, and enable efficient, conclusive customer self-service experiences with our ticket-free, AI-powered solutions.Improve Agent Efficiency Reduce average handle time and save on labor costs with powerful and easy-to-use AI tools designed to supercharge agent productivity and aid team collaboration.Improve Hero Happiness Empower your agents and deepen their engagement with our intuitive platform design and suite of helpful tools, leading to higher employee retention, improved efficiency, and quick onboarding.Drive Revenue Growth Boost customer retention, drive sustained loyalty through memberships and higher subscription tiers, and identify valuable cross-sell and upsell opportunities.Built to work the way you do Gladly integrates with leading ecommerce platforms and apps to maximize your customer service software experience and help your team achieve more. See Our Integrations Don’t just take it from us See what visionary CX leaders from the world's best brands are saying. See Customer Stories We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly. Jim Gallagher VP Customer Care, Nordstrom With Gladly, our agents are helping customers across channels from a single view that makes their work easier. Kate Showalter Vice President, Customer Care, CrateBarrel Onboarding new agents is a lot quicker. It used to take weeks with our previous platforms—now it takes just days, and most of that time is really spent training them on internal processes, not on how to use Gladly. Ruth Jones Customer Care Manager, JOANN Gladly has been a game changer, not just for our customers but our agents too. Bryan Riter Director of Customer Care, Deckers Gladly has been a stellar collaboration partner and their dedication to our Chubbies' success has helped our customer experience become so much more rounded than it has been in the past. Rachel Black Customer Experience Manager, Chubbies Ready to unlock the power of customer service? See Gladly in action to learn how we can transform your experience and drive loyalty at scale. Get a demo Enterprise Grade Security. SOC 2 ® Opt for Gladly, the leading customer service platform designed...